Refund policy

  1. New, unused, undamaged merchandise that was properly dispatched may be returned or exchanged within the first 30 days with the original purchase receipt. In the case of a return, compensation will be issued as a Store Credit or to the original payment method, equivalent to the value paid for the merchandise.
  2. For returns or exchanges of defective merchandise (manufacturing defects) — this does not include excessive use, improper use, scratched merchandise, worn or faded soles, damage or loss of ornaments, faded merchandise or merchandise that stains the skin, discomfort, or incorrect size. The customer will be offered one of the following alternatives by mutual agreement: repair of merchandise, exchange, Store Credit, or refund of the value paid according to the original payment method.
  3. Clearance merchandise is a final sale and has no return or exchange.
  4. Jewelry, glasses, and evening handbags cannot be exchanged unless they have a manufacturing defect. General-use handbags require all original tags as dispatched, along with the purchase receipt, for any return or exchange.
  5. Jewelry in general has no return or exchange unless it has a manufacturing defect.
  6. Watch warranty: 2 years with purchase receipt; covers full replacement of the watch.
  7. Merchandise purchased online through Parfois Puerto Rico or PARFOIS PR — returns and exchanges are subject to merchandise availability at the store in PR. Merchandise purchased at Parfois outside of PR will not be considered for return or exchange.
  8. Gift Cards: Valid for a period of five (5) years from the date of issuance and apply to the bearer thereof. In case of loss or theft, the original gift card purchase receipt is required and it will be replaced with the current card balance. Gift card sales are not subject to any existing offer, promotion, or discount. For use in physical stores only.
  9. Store Credit: Valid for a period of one (1) year from the date of issuance and applies to the bearer thereof. Lost or stolen credit requires the receipt and will be replaced with the current balance. For use in physical stores only.
  10. Checks are not accepted.
  11. All prepaid merchandise or merchandise left for repair will have 30 days for pickup. After this period, the store will not be held responsible and may dispose of the merchandise.

Online Returns & Exchanges

Regular priced merchandise over $20.00, unworn, in new condition, containing all original packaging, tags, labels, and the original receipt, can be returned or exchanged. All items will be thoroughly inspected before returns are processed. Refunds will be issued in accordance with the original form of payment. Depending on your bank's processing time, refunds may take up to 2 billing cycles to be credited to your account. The customer may also return the merchandise in any of our stores, in compliance with our return and exchange policy.

Merchandise must be sent within 30 days of the date of purchase. Returns will be processed within 5–7 business days from the date the item is received at the warehouse. Shipping fees are non-refundable.

Jewelry, sunglasses, shoe care, hats, smallgoods, handbags, evening handbags, socks, promotional items, and sale merchandise cannot be returned for a refund or exchanged. Gift cards are non-refundable and cannot be exchanged for cash or any other type of payment.

Restock Fee

Any return for refund or exchange on merchandise may be subject to a 10% restocking fee unless defective or prohibited by law. This fee may be waived for the following reasons:

  • Carrier damage
  • Unused defective and/or damaged products
  • Received incorrect product
  • Received an extra item not ordered

How to Return

  1. Contact our Customer Service team via email at customerservice@parfoispuertorico.com or by phone at 1-833-877-5054 to initiate your return.
  2. Pack & seal the merchandise securely in a box.
  3. Attach the prepaid return label, provided by Customer Service via email, to the outside of the box.
  4. Drop off at any USPS location.

Return Address:

Parfois Puerto Rico
San Patricio Plaza
Local - E01
100 Ave. San Patricio
Guaynabo, PR 00968

"Posting deceptive ads is illegal. Incurring such practice carries a fine of up to a maximum of $10,000. The consumer may submit a complaint to the Department of Consumer Affairs (DACO). Act No. 5 of April 23, 1973, as amended."